Comprehensive. Personalized. Centered on You.

Concierge Care is an enhanced access plan for patients who prefer a premium healthcare product. Patients with Concierge Care pay an annual fee (or monthly payments) that covers their membership in the practice, as well as all office visits, and an annual physical exam. In addition, Concierge Care patients have direct 24/7 cell phone and email access to their designated, personal physician.

The model benefits both patients and physicians. The practice accepts fewer patients so our providers can develop stronger relationships with patients, allowing for a more comprehensive, personalized approach. Patients can see their physician, or one in the practice, the same day an urgent appointment is needed. Typically, patients in a Concierge practice have better health outcomes and are more satisfied. The bottom line is that by offering a concierge membership plan, we increase the amount of time we spend together because we see fewer patients in a day. We provide greater personalized care, serve as your advocate, and decrease healthcare costs overall.

Concierge Care is an alternative payment model to insurance, so our office does not file insurance claims for you. You may be able to submit claims to your insurance directly for some visits if your insurance plan offers out-of-network benefits. If you have a Health Savings Account (HSA), you may be able to submit invoices for reimbursement.

Our providers are considered non-participating providers of Medicare. However, all of our providers can refer to specialists, hospitals and imaging facilities. If a patient has a managed care plan or Medicare, those visits, hospital stays, and imaging are typically covered by your insurance (unless you have a Medicare Advantage HMO or Medicaid).

Patients enrolled in HMO plans—including Keystone East HMO—should be aware that our practice is not in-network for these plans. Because of this, we are unable to order imaging studies or certain services that require in-network authorization. While we can provide comprehensive primary care, guidance, and referrals, some diagnostics and specialty services may need to be coordinated through your HMO-designated primary care provider to ensure coverage.

Email and cell phone access are available through our Concierge Care plan, as concierge patients pay a premium price for direct access.

Yes. We can access your medical records through a Healthcare Information Exchange (HIE) within our electronic medical records system. In addition, Dr. Kostacos has direct access to major regional health systems, including Penn, Jefferson, Temple, Main Line Health, and Doylestown.

Yes. We strongly recommend you carry health insurance to help with costs for services not associated with the practice.

We can coordinate your visit to a specialist in your insurance network, and they will bill your insurance.

We are different in that neither the practice nor the patient is burdened by insurance. Many “boutique” practices charge significantly higher fees, from $3,000 to over $10,000, and still bill insurance at the much higher, insurance contracted rates. The patient is still subject to visit restrictions, insurance denials, high deductible charges, etc.

Our practices go above and beyond the traditional primary care practice in education to specialize in women’s healthcare. We built care for women, designed by women.

No. Our membership fees, as well as all ancillary offering fees, are available upon request. Since we do not participate in insurance billing we are able to secure contracted rates for items such as labs and pharmaceuticals at a much lower rate. These rates are often up to 90% lower than what you would pay utilizing your insurance coverage.

We view virtual visits as an important extension of high-quality primary care and regularly use them to support our patients when appropriate. Many concerns can be addressed effectively through telehealth, allowing for convenience and continuity of care. When a hands-on physical exam or in-office evaluation is necessary, we may recommend a traditional clinic visit to ensure you receive the most thorough care possible.

Our practice offers select vaccines that are included in the membership fee at no additional cost. For vaccines not included, or for patients who prefer insurance coverage, we are happy to provide a prescription so vaccines can be administered at a local pharmacy when appropriate.

You have several options:

1. We can direct you to an outside lab, and charges can be billed to your insurance.

2. If appropriate, we can draw labs in the office and send them to the lab to bill your insurance.

3. We can draw the labs in the office and bill the patient directly at a discounted price if appropriate.

No. Direct primary care means you have a direct financial relationship with the practice, so membership fees are not eligible for insurance reimbursement. You can use your HSA or FSA for visit-related fees, such as an office visit or blood work.

No. It is currently not deductible at this time. However, there continues to be a push nationally and at the state government level to allow for tax deductions for Direct Primary Care fees.

We ask that patients participate in their membership plan for a minimum of 6-months. After that 6-month period, if you feel that the practice isn’t a good fit for you, you can cancel with a 30-day written notice. Any fees for that month will be prorated to the cancellation date.

Yes. Practices have a limited capacity for patients, but if there is availability, a patient may rejoin the practice.